Refund policy
Our goal is to make sure you're happy with your Vitalika purchase. Please review our refund policy below.
Refund Eligibility
We offer refunds under the following circumstances:
Unopened Products
Products that are unopened, unused, and in their original condition may be returned for a refund.
Skin Reactions
If you experience an unexpected skin reaction after using Vitalika, please contact our Customer Support team. To help us review your request, we may ask for additional information such as:
- Your order number
- A description of the reaction
- Photos of the affected area, if appropriate
- Photos of the product and packaging
We will review each case individually and provide the most appropriate resolution.
30-Day Money-Back Guarantee
If your order is covered by our advertised 30-Day Money-Back Guarantee, you may contact us within 30 days of receiving your order if you're not satisfied with your purchase.
Please include your order number and a brief explanation of your experience.
Depending on the circumstances, we may ask for photos of the product or additional information before approving the refund.
The guarantee applies to eligible first-time purchases unless otherwise stated at the time of purchase.
Non-Refundable Items
For hygiene and safety reasons, opened or used cosmetic products generally cannot be returned for resale.
However, this does not prevent you from contacting us under our 30-Day Money-Back Guarantee, skin reaction policy, or where you have statutory consumer rights.
Refunds may also be refused in cases involving:
- Products that have been intentionally damaged after delivery
- Excessive or abusive refund requests
- Fraudulent claims
- Orders outside the applicable refund period
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at:
To help us resolve the issue quickly, we may ask you to provide clear photos of:
- The product you received
- The packaging
- Any visible damage or defect
- The shipping label, if relevant
Once reviewed, we may offer a replacement, refund, or another appropriate solution.
Buy 1, Get 1 Free Orders
If your order was purchased as part of a Buy 1, Get 1 Free promotion, the items are considered part of the same promotional bundle.
If a physical return is required for a full refund, we may require both items from the promotional order to be returned.
If one item is damaged or defective, please contact us and we will review the affected item individually.
Frequently Asked Questions
Can I request a refund?
Yes. If you're not satisfied with your Vitalika order, contact our Customer Support team at support@vitalikahealth.com and we'll review your request.
How do I request a refund?
Please email us with:
- Your order number
- The reason for your request
- Any relevant photos, if applicable
Our team will review your request and let you know the available options.
Can I cancel my order after it has shipped?
Unfortunately, once an order has been shipped, it generally cannot be canceled or modified.
If you no longer want the order, contact us after delivery and we can explain the available return options.
Do I need to return the product?
This depends on the circumstances.
Our support team will let you know if a return is required after reviewing your request. Please do not send products back without contacting us first.
What if I received a damaged, defective, or incorrect item?
Contact us as soon as possible and include clear photos of the product and packaging.
Once we've reviewed the issue, we'll provide an appropriate resolution such as a replacement or refund.
What if I experience a skin reaction?
Stop using the product and contact us at support@vitalikahealth.com.
Please include your order number and a description of what happened. We may ask for additional information so we can properly review your request.
How long does it take to receive my refund?
Once your refund has been approved and processed, it typically takes 5–10 business days for the funds to appear in your original payment method.
Processing times may vary depending on your bank or payment provider.
Can I get a refund if my package is delayed?
Shipping delays can occasionally occur due to carriers, customs processing, weather, or other factors outside our control.
If your package is still in transit, we may ask you to allow additional time for delivery before determining the appropriate resolution.
If tracking indicates your package has been lost, please contact us so we can investigate.
What if my package shows as delivered but I can't find it?
Please first check:
- Around the delivery location
- With household members
- With neighbors
- With your local carrier
If the package still cannot be located, contact us and we'll review the situation with you.
Who can I contact if I have questions?
Our Customer Support team is happy to help.
Email us at:
Please include your order number whenever possible so we can assist you faster.